Refund Policy

Effective Date: 05/01/2025
At Good Vibes Home Care LLC, we are committed to delivering high-quality, dependable home care services. We understand that circumstances may change, and we strive to be fair and transparent in our refund and cancellation policies.
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1. Private Pay Clients
For clients who pay out-of-pocket (not through insurance, Medicaid, or Medicare):
•    Advance Payment: If services are prepaid, and care is canceled with at least 48 hours’ notice, a refund will be issued for the unused portion.
•    Short Notice Cancellations: Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to one full day’s service cost.
•    No-Show or Refused Entry: If a caregiver arrives and is denied access or the client is unavailable without prior notice, no refund will be issued for that visit.
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2. Medicaid/Medicare Clients
•    Services provided under Medicaid or Medicare programs are subject to the rules and billing requirements of those programs.
•    Refunds are not applicable for covered services paid by Medicaid or Medicare.
•    If services are found to be ineligible or non-billable due to client ineligibility or documentation issues, the client may be responsible for the balance.
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3. Package Services (If Applicable)
If your agency offers packages (e.g., a bundle of hours):
•    Refunds for unused portions of prepaid service packages may be requested within 30 days of purchase, provided that no more than 50% of the package has been used.
•    A processing fee of 10% may be deducted from the refunded amount.
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4. Method of Refund
•    Approved refunds will be issued using the original method of payment.
•    Please allow 7–10 business days for processing.
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5. Service Discontinuation
If services are discontinued by Good Vibes Home Care LLC due to policy violations, unsafe environments, or non-payment, refunds may be limited or denied based on the situation and services already rendered.
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6. How to Request a Refund
To request a refund, please contact our office:
Good Vibes Home Care LLC
(919) 439-4376
goodvibes.homecare@gmail.com
50241 Governor Dr. 
Chapel Hill, NC 27517

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